ABOUT 1 MONTH AGO • 2 MIN READ

Now is the time to make it all real

Now is the time to make it real - and take that break Hey there, If you've been following along with the last 9 newsletters, you should have been able to: Get everyone in your team answering Frequently Asked Questions, instead of you. Get everyone in your team answering the phone consistently. And handling client query phone calls well, so they are dealt with promptly without interrupting other client work. Free up several hours every month, through simple automations that won't piss off your...

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The Disappearing Boss

I write about how to empower your team with customer-centred processes so you can overcome your fear of disruption and take breaks from your business with complete peace of mind.