How to stop hating complaints. Step 1: Know your Numbers
How to stop hating complaints. Step 1: Know your Numbers Hey there, Complaints are a worry at the best of times. More so if they happen while you're away. I'm willing to bet that one reason you worry might be that you believe people only complain to get money out of you. We dealt with this last time. While I have no doubt that there are people who are simply looking to fleece you, most of the time, your clients complain because they want to help you improve. The other reason you worry is...
The Disappearing Boss
I write about how to empower your teams with customer centred processes, so you can build your unique and amazing businesses into a system that runs smoothly - even when you’re not there. If you want a business that grows with less stress, delivers consistently great customer experiences, and gives you the freedom to rest, recharge, or scale — you're in the right place.
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