One for the weekend: Putting mistakes into context. An introduction to your Promise System.

Putting mistakes into context. An introduction to your Promise System. Hey there, In a crisis, having some kind of process to follow is invaluable. It helps everyone to unfreeze and get moving on what’s important. But your ‘Restore Customer Faith’ and ‘Handle Client Mistake’ processes are much more than safety nets or lifelines. They are one of the key ways your business can learn to do better at what it exists to do - to make and keep promises to the people it serves. So today, I’m going to...