4 MONTHS AGO • 7 MIN READ

Is your smartphone keeping you a prisoner in your business?

Is your smartphone keeping you a prisoner in your business? Hey there, One of the things that can really tie a small-business owner to their business is their phone. Whether it's dealing with new enquiries or answering questions from existing clients, or, heaven forbid, dealing with a complaint, the owner often feels like they are the only 'competent' person to answer. Worse, by hogging the phone-answering role, owners miss calls, which could be costing them business: According to research...

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The Disappearing Boss

I write about how to empower your team with customer-centred processes so you can overcome your fear of disruption and take breaks from your business with complete peace of mind.