Everything, everywhere, all at once - how to avoid corporate amnesia
Everything, everywhere, all at once Hey there, One of the biggest sources of interruptions, chaser phone calls and customer frustration is 'corporate amnesia'. And you don't have to be corporate to suffer from it. How many times a day does a team member ask "Where is...?". How many times a day does a client ring up and ask "Where's my....?". How many times a day do you ask someone in your team "What's happening with...?" These are symptoms of the onset of corporate amnesia. And I want you to...
The Disappearing Boss
I write about how to empower your teams with customer centred processes, so you can build your unique and amazing businesses into a system that runs smoothly - even when you’re not there. If you want a business that grows with less stress, delivers consistently great customer experiences, and gives you the freedom to rest, recharge, or scale — you're in the right place.
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