How to stop hating complaints Step 2: Design a comprehensive process that takes a client from disappointed to delighted - without breaking the bank
How to stop hating complaints Step 2: Design a comprehensive process that takes a client from disappointed to delighted - without breaking the bank Hey there, You may already have a process for dealing with a complaint. You might refuse liability. You might offer replacement only. Or you might have a "money back, no questions asked returns" policy. But even the best of these options falls short of dealing with everything that's going on when someone complains. As we saw last time, a complaint...
The Disappearing Boss
I write about how to empower your teams with customer centred processes, so you can build your unique and amazing businesses into a system that runs smoothly - even when you’re not there. If you want a business that grows with less stress, delivers consistently great customer experiences, and gives you the freedom to rest, recharge, or scale — you're in the right place.
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