Stop being a know-it-all!

Hey there, How much time do you and your team waste answering the same simple questions over and over, and over again? More importantly how much time do your customers and your team waste asking them? Lovely as it is to be needed, to be the fount of all knowledge, the centre of your organisation's universe, it does mean you turn yourself into a great big bottleneck. And the longer you let this go on, the less your team are inclined to use their intiative. After all, why work out an answer for...