How to stop hating complaints Step 4: See what happens
How will you know if your new ‘Restore Customer Faith’ process actually works? Hey there, Although making an unhappy human being happy again is obviously a right and proper thing to do in and of itself, you’ll want to know that you and your team are doing that to the best of your abilities. It’s also good to know that the benefits of doing the right thing will be shared by your business. So in this newsletter we’ll look at: How to monitor how complaints are handled - without micromanaging...
The Disappearing Boss
I write about how to empower your teams with customer centred processes, so you can build your unique and amazing businesses into a system that runs smoothly - even when you’re not there. If you want a business that grows with less stress, delivers consistently great customer experiences, and gives you the freedom to rest, recharge, or scale — you're in the right place.
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