Welcome to The Disappearing Boss!

A fortnightly newsletter that shares how to empower your team with customer-centred processes so you can overcome your fear of disruption and take breaks from your business with complete peace of mind.

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Who's The Disappearing Boss for?

The Disappearing Boss is for small business employers with a team of up to 10 people who:

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• Need to leave their business to do something else for a while, and want to be sure there's a business to come back to.
• Want to see their business continue to thrive after their retirement (and maybe even pay them a pension)
• Want to enjoy holidays with their family without checking emails, or being interrupted.

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The Disappearing Boss is a step-by-step guide to empowering your team through customer-centred processes, that leaves you free to step away from the day-to-day running, and leaves your team free to deliver on your business promises with personality, creativity and flair.

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In each issue we'll build one customer-centred process for your business, using a skeleton process you can start from and customise to suit your unique Promise of Value, along side real-life examples you can learn from.

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But that's not all, I'll also show you how by thinking differently about what a business is, and the parts people play in making it happen, you can go way beyond the ability to simply take worry-free breaks, and find new ways to build your business into a valuable and lasting legacy.

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Who am I?

I'm Kirsten Gibbs, and I spent my entire corporate career avoiding two things:

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• Being told what to do
• Telling other people what to do

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And over decades of working with micro-business owners of all kinds I've perfected a way to make sure that what needs to get done can get done - without the need for anyone to give or take orders.

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I've helped micro-business employers like you get unstuck from their business and find new freedom:

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• from dreading taking a break to enjoying a month on the other side of the world.
• from thinking of selling up, to turning their business into a successful boutique franchise.
• from struggling to turn around their newly-acquired business to working part-time (and then selling it for twice the usual multiple).
• from spending all their time feeding the team with work, to becoming a futurist thinker, author and podcaster, alongside their thriving business.

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My promise to you

• I'll never miss a fortnight. You'll always have something new to work on that will move your business forward.
• You'll get actionable insights and practical exercises that build step-by-step into a complete framework for building a customer-centred business that runs itself.
• I'll give you milestones along the way, so you can measure progress by the breaks you take - from a short break of maybe just a couple of days, through longer and longer breaks until you can take a full sabbatical.

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Why write The Disappearing Boss?

Because if humanity is to make it safely and happily through the Anthopocene, we need to change the way we do business.

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And I believe small, customer-centred businesses like you, like those I work with every day are the ones who'll do that.

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But only if everyone in them can thrive as a human being.

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