I write about how to empower your teams with customer centred processes, so you can build your unique and amazing businesses into a system that runs smoothly - even when you’re not there. If you want a business that grows with less stress, delivers consistently great customer experiences, and gives you the freedom to rest, recharge, or scale — you're in the right place.
That got such a good response, I'm going to ask againHey there, I'm so grateful to the people that responded to my plea for help last time. I've received several ideas for scenarios that keep Bosses awake while they're on holiday, or get them worrying before they even leave: Here are a few of them:
Of course the thing I forgot to take into account was that you guys are busy. So I wasn't going to be ready with one of them by the time this newlsetter has to go out. DOH! Still I'd like some more scenarios please, because I think this could make a really useful series of newsletters, and a brilliant book. So, here's the offer again: 1) Tell me the disaster scenario that haunts your dreams. Not the sort of thing that could be solved by breaking into your holiday, annoying as that would be. The sort of thing that's very unlikely to happen, but would be potentially devastating if it did:
2) Give me some of your time to go through what you would do if it were to happen. Together we'll put together something that would enable one or more of your team to handle it successfully instead of you. 3) I'll anonymise it and write it up to share in this newsletter. 4) You get a process you can trust to run without you. I get a real-life example to share step-by step with other business owners like you. Next time, whatever happens, I'll start with a scenario I'm sure everyone will find relevant - handling a complaint. As you know, I've written about this before, but this time I'm going to go through it in much more detail over several newsletters, so as to come up with something practically useful. Meanwhile, enjoy the holidays, Thanks for reading! |
I write about how to empower your teams with customer centred processes, so you can build your unique and amazing businesses into a system that runs smoothly - even when you’re not there. If you want a business that grows with less stress, delivers consistently great customer experiences, and gives you the freedom to rest, recharge, or scale — you're in the right place.