What paper computers can teach us about designing KPIs
What paper computers can teach us about designing KPIs I visited the Norfolk and Suffolk Aviation Museum last weekend. As you can imagine, there was a lot to look at, from shabby planes and flying machines, smaller and flimsier than I expected, to piles of recovered wreckage, looking extremely sculptural and hundreds of bits and pieces from aircraft and the services that supported them. It was all a bit overwhelming actually, as I contemplated the people that flew these machines, and why. But...
I write about how to empower your team with customer-centred processes so you can overcome your fear of disruption and take breaks from your business with complete peace of mind.
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