7 MONTHS AGO • 3 MIN READ

Delivering parcels is harder than you think.

Delivering parcels is harder than you think. A knock on the door. "Funny", I thought, I'm not expecting anything yet. It was someone delivering a parcel. I took, it, knowing it couldn't be for me, wondering if it could be for neighbour. "It's not for here", I said, "It's for the same number on the road parallel to this." "This is where the postcode took me." "Maybe, but the address on the parcel isn't my address." I handed the parcel back to them. "It's for the same number house on that other...

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The Disappearing Boss

I write about how to empower your team with customer-centred processes so you can overcome your fear of disruption and take breaks from your business with complete peace of mind.